CD-ROM based course allows learners to organize their writing so that it flows logically; to develop a “call to action” message that gets results; to write comprehensively; to motivate the reader; to analyze the target audience; to write with confidence and authority; to structure business presentations; to reduce preparation time; to highlight benefits for the reader; to market business products and services successfully; to bring dry information to life; to develop formulas to structure impromptu talks; to employ effective strategies to get and keep audience attention at a presentation; to address a meeting with confidence; to channel stage nervousness into positive energy; to handle live presentation question and answer periods confidently